Support
At Automated I.T. Solutions, LLC, we’re committed to keeping your technology running smoothly. Whether you’re an existing managed services client or need assistance with a system we’ve installed, our team is here to help.
How to Reach Us
📞 Phone Support
Call us directly for urgent issues or immediate assistance:
+1 (937) 353-9700
Monday – Friday: 9:00 AM – 5:00 PM (EST)
📧 Email Support
For non-urgent requests, troubleshooting questions, or to submit a support ticket:
support@automateditsolutions.net
We aim to respond to all email requests within one business day.
Managed Services Clients
If you are an active AITS Managed IT Services (MSP) client, your support coverage is outlined in your service agreement. MSP clients receive priority response and may have access to after-hours support depending on their service tier. Please reference your agreement or contact us to confirm your coverage level.
What to Include When Contacting Support
To help us resolve your issue as quickly as possible, please provide:
- Your business name and primary contact name
- A description of the issue or error message you’re seeing
- The device(s), system(s), or location(s) affected
- When the issue started and whether anything changed recently
- Any steps you’ve already taken to troubleshoot
Remote & On-Site Support
AITS provides both remote support and on-site service for businesses throughout the Dayton and Miami Valley area. Remote sessions allow us to diagnose and resolve many issues quickly without requiring a site visit. When on-site service is needed, we’ll coordinate scheduling with you directly.
Not Yet a Client?
If you’re experiencing IT challenges and aren’t currently working with AITS, we’d love to help. Contact us to schedule a free consultation and learn how we can support your business.